We
have put together a sample of how our customers perceive
us. They have been divided into two groups, companies and
individual customers
________________________________________________________
Companies:
________________________________________________________
April 22, 2005
"Here at Computer Troubleshooters USA, we've been
using the services of PC Helpline for almost two years.
We buy a year's subscription for each of our franchisees
who joins us, and all of them who have used the helpdesk
have been impressed with both the knowledge and the customer
service of the technicians at PC Helpline. We couldn't be
more happy with the responsiveness of their management,
too. Both Dan and Elaine have been easy to work with and
have made it easy for us to coordinate and set-up many new
accounts the same day we've requested them. We are glad
that we chose PC Helpline for our franchisee's, and we would
recommend PC Helpline to any company whose employees need
a friendly helpdesk solution based in North America."
Jay Brackman
Franchise Support Coordinator
Computer Troubleshooters USA
Decatur, GA
_______________________________________________________________________________
March 22, 2005
Dan,
Now that things have settled down with the transfers and
such, I am able to sit down and write this much delayed
email to you.
I wanted to thank you and your team for all of the hard
work that you guys have put in during this really rough
time. Though there were a few things that suffered due to
the increased pressure that I pointed out to you, overall,
you and your team assisted us in averting disaster with
our customers and maintaining customer service levels.
I would ask that you please make sure that each and every
tech is thanked on our behalf. We look forward to a very
good and stable year ahead.
Thanks again.
COO
Nevidia Internet Solutions Ltd
_______________________________________________________________________________
Feb 08, 2006
This short note is being sent to thank Malcolm in Technical
Support for all his hard work in helping my business set
up a new Website. Having Coached and Mentored many companies
across the United States and Europe in Sales, Recruiting
and Customer Service, I have never seen this kind of exceptional
service llike what I received from your employee Malcolm
in 30 years mentoring companies. My team and I will certainly
recommend Nevidia to anyone who is interested in acquiring
or setting up a new or dated Website. Malcolm is truly a
professional and has definately enhanced Nevidia's credibility
as a company.
P. Padbury
_______________________________________________________________________________
October 7, 2004
Greetings –
While dealing with technical difficulties on my end of
a NACUBO Webcast today, I called the number provided for
technical assistance and was connected with Darryl, one
of your support specialists. Darryl exhausted every possibility
on his end, then took my name and contact number and continued
to research until he found a work-around that would allow
me to reenter the Webcast to our faculty, staff, and legal
team could continue to participate in this 2-hour event.
I want to extend my appreciation for Darryl’s patience
and his willingness to put in the extra effort to find a
workable solution. He managed to help us circumvent a difficult
situation on our end, and I am very grateful. I know that
Darryl also communicated with other technicians on your
staff and would like to extend my appreciation to everyone
on your team who works to find a viable solution for your
end-users. It’s very reassuring to receive that kind
of attention and support during a frustrating situation.
Sincerely,
Megan
Megan Downin
Manager, Educational Technology & Training (ET2)
Office of Information Technology, Learning Systems
Northern Kentucky University
Faculty Center for Teaching Learning & Technology
SL 220 Nunn Drive,Highland Heights, KY 41099
_______________________________________________________________________________
This article appeared on webhostingtalk.com
on November 28, 2003
http://www.webhostingtalk.com/showthread.php?s=&postid=1652277
My big problem with outsourcing tech support was (I hate
to say it) that I wanted largely unaccented tech support
voices. Outsourcing to South Asia certainly has some cost
benefits, but it looks to all of your clients like a cost-cutting
measure rather than a benefit to them. And I personally
have had a few experiences where I just couldn't understand
what the heck they were saying (when calling Dell, for example).
We went with mypchelpline com.
Good outfit out of Vancouver, so you get the friendly exchange
rates (if you're in the US).
I found by reading this article at ISP Planet (you can
find the article by going to mypchelpline's site and clicking
on the "news" section.
(They charge a US buck per domain per month , and are currently
support lots of Ensim and Plesk clients (never asked about
CPanel). I called their references and they all said pretty
glowing things about 'em.
If you are a small hosting company (say you host 2000 domains),
think about what 4 $15/hr tech support people cost you ($14k
per month or so with tax burden and benefits) versus what
an outsource company would cost ($2000 a month in this case).
-Tony Wright
PangoMedia, Inc
_______________________________________________________________________________
This
item was posted on ISP planet on July 1. 2003
Michael
We
have been through the ringer on the technical support side
of things trying to locate the best company for a fair price.
We have recently (past 5 months) started using a company
on the west coast of Canada (PC Helpline) that is doing
an amazing job for us.
I know they say that you get what you pay for, if this statement
is true than I should be paying double for the service a
personal support they have brought to our business.
If you wish further information, or to discuss some of the
other companies we have used in the past, please contact
me offline.
Good luck in your quest for support supremacy; however I
believe that you would be doing your company an injustice
if you didn't at least give these folks a call.
Sincerely,
Jeff Kompon
Extend A Pop
_______________________________________________________________________________
"As
a management consultant who travels extensively throughout
North America and Europe, I heavily rely on my laptops that
I take with me and the remote connections to my office in
Victoria. It is so reassuring to know that I can and do
get the professional support I need from PC Helpline at
any time of day or night and from anywhere in the world".
Gareth
Wood
Garethwood Associates, Victoria, British Columbia
_______________________________________________________________________________
"Why
you might ask did I pick PC Helpline?" -- because I
tested their response to an inquiry about supporting 4000
of my PCs in the field on a Saturday evening in early March
2002, around 11 PM. I received a response two hours later
date-stamped 1am Sunday. No other service provider responded
to me even within days. And then they had no packages that
met my end user needs. No other company that we had contacted
came forth with a package that worked for me and my end
users. So our choice was simple - if they can respond on
Saturday night to a brand new customer's request then they
will service my end users just the same.
Simply
put - PC Helpline was the only Helpdesk provider that understood
our needs and responded late on a Saturday night early Sunday
morning. That showed me someone cared. When I shared that
with CyberStudy - they agreed with me that such a response
deserved to be rewarded.
PC
Helpline has been delivering an excellent service to our
end-user community. Their technicians are knowledgeable
and friendly and handle every call in a professional manner.
PC Helpline displays a real commitment to our efforts in
improving the educational opportunities of our families
through the use of technology.
Craig
Wittman
Reason Computer, Minneapolis Minnesota
_______________________________________________________________________________
"From
the beginning David worked with us to identify our needs,
how to
address the impediments and constantly working toward our
goals. This
was all before David even arrived on site.
Upon
his arrival he jumped right in attacking the problems and
working
with our IT department with all it specifications and requirements
to
get the Maximizer database up and running to everyone's
satisfaction.
Our IT department was a bit hesitant in dealing with an
outside
consultant but everything went swimmingly!!
David
went above and beyond in dealing with the program's vendor
to
resolve an upgrade issue very much in our favor!! It was
a pleasure to
find such a wealth of information in David, coupled with
his abilities
to identify our goals and working to fulfill them within
our time
constraints.
I can wholeheartedly recommend David's services to anyone
in similar
circumstances!!"
Jim
Otremsky
Step Forward Co, Kent Washington
_______________________________________________________________________________
Individual
customers:
_______________________________________________________________________________
To
"Anyone" that may be in need of the "Perfect
PC Support Site" for resolving ANY problems that
you may encounter with your PC(s), I "Highly Recommend"
PC Helpline!!
I had tried Other "support sites", but have found
PC Helpline to be far and away a Superior
place to resolve any and all of the problems such as the
ones that I have encountered with my systems. "Kudos"
to all of the Highly Qualified Personnel at
PC Helpline!! Not only do these individuals give
you "Personal/Individual" attention, but have
a "Stick To It-tiveness" that most likely will
astound you, as it has me!!
These "Guys" just "Do Not Give Up",
until the Problem(s) is/are resolved!!. It would take up
too much space here to relay all the Problems I've had and
the extensive steps PC Helpline took to resolve
them, Totally!
I truly cannot say enough about how extremely impressed
I am with PC Helpline and I for one fully
intend on continuing my "Partnership" with them
in the years to come. So...If you are at the point I was..."Fixin'
to just throw everything out the window"...do yourself
a favor and give PC Helpline a try. You'll
be glad you did!! and a Big "Thank You...Guys"
for all of your help!!
Sincerely Yours, Ron Taylor Hebron, NE.
_______________________________________________________________________________
"Thank
you for the excellent service you have provided over the
past three months. It is just great to know that I have
friends with the knowledge to help me when the technology
overwhelms me.
I want to use all these wonderful things that my computer
can bring me, but one false step, and I am in big trouble.
You have bailed me out several times during my initial subscription.
You are able to give me advice in minutes which has saved
me hours -- if not days -- of independent struggle.
I have another life as a school teacher. I was afraid I
was going to have to give up sleep to keep all these applications
running. You solve all my problems. Thanks"
Sidney Pafford, Santa Monica California.
_______________________________________________________________________________
"PC
Helpline was a good investment for me. The technicians who
helped me were polite, patient and very knowledgeable. Thanks
to PC Helpline I now have a smoothly running computer."
D.L.Brossard,Quebec, Canada
_______________________________________________________________________________
"The
service I received from PC Helpline was wonderful! The service
representatives on the other end of the phone were very
patient and used language and instructions that were easy
to understand. I have recommended them to many of my friends."
Heather
Watson Victoria, Canada
_______________________________________________________________________________
I
am delighted with my Email support package and the quick
response I get when I need help so desperately. Although
I use the service every now and then, but I have the peace
of mind that whenever I need help, it is only a short Email
away!
Sharon
Mayfield Bristol, UK
