Customer Relationship Management

A Look At Information Technology Outsourcing:

"Faster time-to-market, streamlined processes, improved productivity, better customer service-the benefits of applied IT are recognized competitive advantages. But the long process of planning and implementing an internal solution can compromise those benefits." More>>

Working with numbers

Cashflow vs. Profitability

If your cashflow difficulties are recurring, what you really are struggling with is profitability, not cashflow. That's a very important distinction. More>>

Handling Capacity

"It makes sense to be less busy at a higher rate than to be busier at a lesser rate. Raise your prices before adding people ". More>>

Profit Based Management Environment

Ultimately client demands are an inevitable force in shaping the delivery of services, but even clients are not well served with lack of planning. More>>

Will this Year be Any Different?

It may be too ambitious to plan how you want next year to be different from this one. Sentimental resolutions have expiration dates stamped all over them. And long, involved business plans leave no energy for implementation! More>>

Organizational Effectiveness

Make Success An Adventure

In 1985-86 Gareth Wood and two British companions trekked 900 miles on foot, over some of the most forbidding terrain on Earth, to reach the South Pole. They became the first in history to accomplish such a journey without support - no dog teams, food caches, air-support or radio communications. Recognized as one of the great human feats of the 20th century, the team was personally awarded with the Polar Medal by Queen Elizabeth II at Buckingham Palace in 1988. Gareth is the founder of Gareth Wood Associates, an organizational effectiveness consulting company. More>>