This service is for the Web hosting companies who wish to outsource the management of their client's hosted domains to PC Helpline.

Outsourcing your technical support to PC Helpline can save you money by utilizing our highly trained technicians and PerlDesk call tracking system.

Our support center operates 24 x 7, supporting your clients via telephone, e-mail, live chat and our web based ticketing systems. We would work with you to build a support plan that centers on your business.

All our Web Hosting support services include:

• Complete transparency of our support efforts through PerlDesk call tracking system
• 24x7 server monitoring of all your servers with built in email and / or pager alerts
• DNS issues,Web Server issues, Mail issues, FTP issues, Security issues, Logs and Statistics issues, Database issues, Front Page issues, CGI issues, PHP issues and more
• Ensim, Plesk, Hsphere, Sphera, CPanel and more

We charge $1.00 per hosted domain per month, what you see is what you pay.

• Branded support to our clients at no extra charge
• There are no per incident charges on top
• There are no taxes on top for non Canadian companies (we are located in BC, Canada)

We understand that each and every one of your clients are important to your business. Our technicians will work personally with your clients to resolve each issue, rather then have clients been passed on between technicians. In cases with finicky or frustrated customers, our technicianss will use our exceptional quality service to defuse and resolve the issue.

Link to an article on PC Helpline published in ISP Planet on August 6, 2003

For more information please fill out our contact form. A representative will call you to answer your questions.