TITLE: Level 1 Help Desk Technician – Desktop/ISP

RESPONSIBILITIES:
First line technical support for computer and Internet users.

• Respond to incidents from email, web chat or phone inquiries.
• Determine and document problems and incidents.
• Setup and troubleshoot dial-up, broadband and wireless Internet services.
• Setup and troubleshoot email and webmail services.
• Troubleshoot Hardware and software issues.
• Assist with spam, anti-virus and spyware issues.
• Consult knowledgebases, technical manuals and network monitoring tools, research and implement solutions.

This is an entry level position where exceptional employees can find numerous opportunities for career advancement within a high-growth company.

Qualifications:
Grade 12 diploma. Minimum 2 years relevant technical experience. Verbal proficiency in French or Spanish in addition to English would be an asset. Preference given to applicants with previous help desk or customer service experience.

Technical Skills/Knowledge:
Windows, DOS, hardware, device drivers, TCP/IP, networking software/hardware, networking security, Internet and desktop applications, security software. Mac knowledge and asset.

Salary:
Hourly, commensurate with qualifications and experience. 40 hours per week, permanent, full-time. Candidates must be prepared to work flexible schedules including days, evenings, nights, weekends, holidays and occasional; overtime or remotely from home.

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PC Helpline offers a very competitive compensation package. If you feel that you meet our profile and you’re excited about the opportunity, please email your resume along with salary history to PC Helpline at hr@pchelpline.com . No phone calls please.